This is the section we don't like to have to refer to, but we have to have it on the site for legal reasons. We always try and resolve any problems direct with you, and we feel we are always fair and honourable, but not all our customers always are; so this section helps protect you and us. When you visit this website or place your order it is these term and conditions that apply:
Direct Home Living
This website is operated by Direct Home Living Furniture Limited (referred to as 'Direct Home Living/we/our/us'). As a user of this website (referred to as 'you/your') you acknowledge that any use of this website by you including any transactions you make are subject to our terms and conditions below.
By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so.
Please make sure you:
Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
Print a copy for future reference.
1. General Terms
We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
To ensure that items are placed in to your Shopping Bag and orders are processed correctly, you will need to have your cookies enabled. This will also allow you to register your details with our site.
Cookies are small pieces of information that are stored by your browser on your computer hard drive.
To identify you as you travel around our site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and service which we offer.
No recognisable personal information is stored in the cookies that can link it back to an individual.
This website is primarily only for delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses. FREE UK DELIVERY is applicable to all orders over a set threshold for delivery to mainland UK post codes.
Delivery outside of the UK is available, however all overseas orders are subject to a delivery charge at cost, including labour, which on rare occasions may differ from that quoted on the checkout, you will be contacted if any extra charges are required by you to fulfil your order. Checkout delivery cost should be used as a guideline; you will be emailed if further payment is required.
Our 'NEXT DAY DESPATCH' policy applies to all orders where stock is present in our warehouse, and payment has cleared by 1pm local time (12-24 hours after payment is authorised). We are unable to despatch Saturdays, Sundays and Bank Holidays. Where orders will not be despatched 'NEXT DAY' you will be emailed with an estimated despatch time on the first working day after the order is placed.
Estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales. We always try to delivery within 28 days, and will always email you to notify if this is not possible.
Risk of loss and damage of products passes to you on the date when the products are delivered.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform you of this fact as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated. VAT is automatically deducted on all overseas orders. Delivery charges overseas are estimated, we reserve the right to increase any charge for overseas delivery.
5. Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.
You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
6. Liability and Indemnity
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
Subject to Section 6.1 above, We will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind (whether express or implied, statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website: Direct Home Living will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
Subject to Section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
Subject to Section 6.1 above, we will not be liable whether in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these terms and conditions for any:
> economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) or consequential loss howsoever incurred; or
> loss of goodwill or reputation; or
> special or indirect losses suffered or
> incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Notwithstanding the above, subject to Section 6.1, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
7. Miscellaneous Provisions
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
Google Checkout processes all debit, credit and charge card payments for customers and will retain a handling fee from the transaction value. The remaining amount will be paid to Direct Home Living for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same, as Direct Home Living will be incurring the cost of the handling fee on your behalf.
Direct Home Living shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Direct Home Living
Direct Home Living reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a. Direct Home Living shall have the right to enforce any rights or benefits under these terms and conditions;
b. Direct Home Living shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
c. a person who is a permitted successor or assignee under Section 7.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
d. No consent from the persons referred to in Section 7.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
No delay or failure by Direct Home Living to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
The Direct Home Living website is operated by HairDesire Ltd T/A Direct Home Living:
We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us at
8. Additional Notice
At Directhomeliving.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
You can cancel your order at any point up until we dispatch. Further, in addition to the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products.
To cancel this contract, please notify us as per the returns policy as stated on our website - directhomeliving.co.uk
For your protection, we recommend that you use a recorded-delivery service allowing you to obtain proof of delivery and accepting that you are responsible to either insure or accept the risk of damage or non-delivery yourselves.
All items are covered by Manufacturers Warranty for 24 months.
Only manufacturing defects are warranted. We do not cover any damages (chips, tears, cracks) caused by the customer from installing or wear and tear.
We are not responsible for products with swivel mechanisms breaking due to misuse such as children spinning on them. Only the manufacturer fault.
We are obliged to offer a replacement or repair on Warranted items.
We require images of all faulty products to verify manufacturer defects. So please send them when reporting a faulty product.
We are obliged to correct any issues with our products so long as it is manufacturer error and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 7 day eCommerce ruling and returning unwanted items b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier. Outside of 14 days and the items are on a return to base warranty to be repaired or replaced.
Please note that in the process of manufacturing acrylic and fibreglass products it is not unusual for there to be small blemishes. This is not classed as damage as these blemishes occur naturally, as long as the blemishes are small the product is not faulty.
Please ensure that the product can fit through doorways and the like before ordering. We are not responsible if you get this wrong and the goods must be returned under the 7-day ruling, therefore, costing the customer shipping charges both ways.
We do not take any responsibility for customers own fixtures. For example, a loft conversion not bearing the weight.
We do not take responsibility for damage caused by the customer. Clear marks, scratches and chips that are not on the product when it arrives are the customers' responsibility. Likewise, Damage that was not present when boxed at the warehouse and the product signed for on delivery is the responsibility of the customer.
We will likely resolve issues outside of the UK in a monetary fashion due to shipping.
Warranty is void in all cases whereby any item has been modified from its original condition.
At directhomeliving.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
You can cancel your order at any point up until we dispatch. In addition to the United Kingdom's Distance Selling Regulations, we offer you the option of returning your purchase within a period of 14 days of receipt, beginning with the day after the day on which the item is delivered. This applies to all of our products.
We want you to be able to return your items simply and quickly without fuss.
How to return your item for a refund:
Pack the relevant item securely
(in the original packaging it was delivered to you in, along with any box, tags, labels etc fully intact)
Ensure the box is clearly labelled
(we recommend you also put your name and address on the outside so if the parcel label does become damaged the parcel can find its way back to you)
Include the original receipt
(so we know who has sent the item back so we can refund you quickly)
Please make sure we receive it within 14 days
(after the day of the date that the item was delivered to you)
Please send your parcel to:
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is deemed by us as faulty. We will only refund 2nd Class Recorded Delivery costs on any returns that we accept on faulty goods, regardless of how you return goods to us, you must include a receipt of postage in your parcel for us to refund your return costs.
As soon as we receive your parcel with your original receipt (notice of the cancellation of your order), we will refund the relevant part of your total purchase price for the items returned and email you to confirm.
If you have a specific reason for return let us know so we can identify any problems with our descriptions, or sizing on our website. If you need to contact us, please email firstname.lastname@example.org. We aim to make returning your purchase as smooth a job as possible.